Sandos Playacar Beach Resort - Playa del Carmen

Paseo Xaman Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Playacar Beach Resort - Playa del Carmen

 Internet

Wi-Fi in rooms

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Diving center

Aqua park

Tennis court

Golf course

Scuba diving

Wind surfing

Water skiing

Snorkeling

Sailing

Boating

Fishing

Canoeing

Billiards/Pool tables

Darts

Badminton

Bocce

Mini golf

Table tennis

Overview

The attractive Sandos Playacar Beach Resort is placed right on the beachfront. The hotel opened its doors in 1998 and was remodeled in 2007.

This hotel is located in a picturesque area, 2.9 km from 5th Avenue, Playa del Carmen Maritime Terminal and 28 de Julio Square. Guests can get to Playa del Carmen city center, which is 4 km away.

Direct access to the white beach and surrounding a lagoon and parks is provided.

The venue is notable for the perfect location within a 55-minute drive to Cancun International airport.

Rooms

The hotel's 819 spacious rooms come with cable TV, an in-room safe, high-speed internet, individual climate control and a telephone as well as luxurious bathrooms with a hairdryer, a bathtub and a Jacuzzi. Many guestrooms offer views of the Caribbean Sea and Xcaret Park. Room facilities also include a small fridge and coffee/tea makers for self-catering.

Eat & Drink

Guests can have breakfast in the pool area every morning. At the beachside restaurant guests can enjoy Asian cuisine. The large sports bar offers billiards, darts and Wi-Fi.

Services

Guests can rent cars and bicycles on the premises.

Relax

Sandos Playacar Beach Resort pampers guests with an indoor heated pool, a tennis court and an outdoor swimming pool. On-site amenities for fitness include aqua fitness, a gym and aerobics classes.

Internet

Wireless internet is available in public areas for additional charge

High-speed internet access is available in public areas for additional charge

Guest Parking

No parking available.

Year renovated:   2007.  Number of rooms:   819.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/Club floor
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Aqua fitness
  • Water skiing
  • Scuba diving
  • Wind surfing
  • Snorkeling
  • Boating
  • Sailing
  • Canoeing
  • Motor board
  • Outdoor tennis court
  • Bocce
  • Bowling
  • Golf course
  • Diving center
  • Billiards/Pool tables
  • Darts
  • Aerobics
  • Fitness center
  • Table tennis
  • Badminton
  • Fishing
  • Mini golf
  • Squash
  • Football
  • Handball
  • Basketball
  • Volleyball

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Bed and breakfast
  • In-room breakfast
  • Restaurant with air conditioning
  • A la carte restaurant
  • Lobby bar
  • Poolside snack bar
  • Pub
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Playground
  • Children's pool
  • Game room
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Garden area
  • Theater
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Ocean view

Room facilities

  • Wi-Fi in rooms
  • Individual air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Rollaway/Extra bed
  • Chaise lounges
  • Wardrobe
  • Ironing facilities
  • In-room desk
  • Fan/Extractor
  • Paid mini-bar

Bathroom

  • Shared bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer

Kitchen facilities

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-In

  • from  3 pm

Check-Out

  • until  11 am

Children and extra beds

  • One child under the age of 12 may stay at the price of USD 193.52 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Playacar Beach Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Paseo Xaman Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    2.1 mi
Airports
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  11 am
  • Year renovated:
    2007
  • Number of rooms:
    819

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Playacar Beach Resort Standard Room
Standard Room
Bed type: Double Bed or Triple or Twin beds
Size: 560 sq. feet
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information

Conveniently located close to the main pool and beach areas, our comfortable Standard rooms welcome you into a relaxing space after a full day of fun during your vacation at Sandos Playacar Beach Resort in beautiful Playa del Carmen, Mexico. Each comes with a balcony or terrace so you can take in the beautiful scenic views of the resort.

Room facilities
    Sandos Playacar Beach Resort Superior Ocean Front Room
    Superior Ocean Front Room
    Check Prices
    — Less information+ More information

    These spacious guestrooms feature a balcony with stunning views of the Caribbean Sea. Guests in this category also receive a VIP bracelet for access to our Select Club amenities for an adults only vacation, like the adults only pool area, an exclusive beach area, premium bars and the Select Club buffet breakfast.

    Sandos Playacar Beach Resort Riviera Junior Suite
    Riviera Junior Suite
    Bed type: Double Bed or Twin beds or 1 Single bed
    Size: 560 sq. feet
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Riviera Junior Suite - SELECT CLUB ADULTS ONLY. Escape to the quiet atmosphere of the adults only section at this Caribbean all inclusive resort! Each of these beautiful suites is set to impress, generously appointed with a large in-room jacuzzi tub, a marble bathroom, a minibar, a comfortable sitting area and a spacious balcony or terrace.

    Room facilities
      Sandos Playacar Beach Resort Master Suite
      Master Suite
      Check Prices
      — Less information+ More information

      The Riviera Select Club Master Suite sets the bar in terms of comfort and luxury at this exciting Caribbean all inclusive resort. Enjoy modern tropical style design and a variety of amenities such as a spacious balcony or terrace, an in-room jacuzzi, and also a lounge and living area.

      Sandos Playacar Beach Resort Riviera Junior Suite
      Riviera Junior Suite
      Bed type: Double Bed or Twin beds or 1 Single bed
      Size: 560 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Riviera Junior Suite - FAMILY SECTION. The Riviera Junior Suites provide you with comfort and modern amenities for a hassle-free all inclusive family vacation in exciting Playa del Carmen. Each of these rooms is generously equipped with a luxurious bathroom, a spacious balcony or terrace, a living area and a soothing Jacuzzi tub.

      Room facilities
        Sandos Playacar Beach Resort Hacienda Junior Suite
        Hacienda Junior Suite
        Bed type: Double Bed or Twin beds or 1 Single bed
        Size: 560 sq. feet
        Check Prices
        • Air conditioning
        • Private bathroom
        — Less information+ More information

        Enjoy an all inclusive getaway in beautiful suites. Located in the center of our grounds, they’re surrounded by lush tropical gardens and close to the main areas of the resort. These suites are spread out among beautiful villas, each villa sharing a private sun terrace with elegant rattan...

        Room facilities
          Sandos Playacar Beach Resort Hacienda One Bedroom Suite
          Hacienda One Bedroom Suite
          Check Prices
          — Less information+ More information

          Both spacious and beautifully decorated, it is hard to imagine a better retreat during your all inclusive getaway than the Royal Elite Haciendas. Unwind in highest standard of both comfort and luxury beneath the fresh green canopy of the Caribbean jungle, or take a stroll down to the beachfront.

          Sandos Playacar Beach Resort Junior SuiteSandos Playacar Beach Resort Junior SuiteSandos Playacar Beach Resort Junior Suite
          Junior Suite
          Bed type: Double Bed or Twin beds or 1 Single bed
          Size: 560 sq. feet
          Check Prices
          • Air conditioning
          • Private bathroom
          — Less information+ More information

          Junior Suite provides you with comfort and modern amenities for a hassle-free all inclusive vacation in exciting Playa del Carmen.

          Room facilities

            How to reach hotel

            hotel Sandos Playacar Beach Resort - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Paseo Xaman Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              2.1 mi
            Airports
            Hotel information
            • Check-In:
              from  3 pm
            • Check-Out:
              until  11 am
            • Year renovated:
              2007
            • Number of rooms:
              819

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

            According to guest reviews, the hotel has been rated as
            Best Family Hotels in Mexico

            Use Badge

            Sandos Playacar Beach Resort Location

            Legend
            • Current hotel
            • Hotels nearby
            • Other hotels
            • Airports
            • Underground stations
            • Train stations
            • Parks
            • Tourist attractions
            • Museums
            • Convention centers
            • Stadiums
            • Food and meals
            • General

            Hover above the icons to see hotel photo and details.

            Click the hotel to go to the main hotel page.

            Route Planner
            Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

            Local Attractions

            • Cenote Santa Cruz - 1.8 mi
              Akumal, Akumal
            • Riviera Art Gallery - 2.3 mi
              20th Street between 5th Av. & 10th Av., Playa del Carmen
            • Temazcal Natura - 3.5 mi
              Monte de los Cibeles, Playa del Carmen
            • Xcaret Eco Theme Park - 2.3 mi
              Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen
            • Sian ka'an Jeep Tour Expedition - 3.5 mi
              Monte de los Cibeles, Playa del Carmen

            Near the hotelNear the hotel

            • Xaman Ha Aviary - 1900 ft
              Paseo Xaman-Ha, Playa del Carmen
              Hotel information
              • Check-In:
                from  3 pm
              • Check-Out:
                until  11 am
              • Year renovated:
                2007
              • Number of rooms:
                819

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

              According to guest reviews, the hotel has been rated as
              Best Family Hotels in Mexico

              Use Badge

              Hotels nearby
              Iberostar Tucan
              5 stars
              0.2km
              Cities nearby

              Sandos Playacar Beach Resort Reviews

              Guest reviews are submitted by our customers after their stay at Sandos Playacar Beach Resort

              Average guest rating

              7.8out of 10
              Excellent
              Based on 137 reviews

              Rating by category:

              Location
              9.0
              Rooms
              8.5
              Service
              8.3
              Value
              8.0

              Individual guest reviews

              • Couple
                4.6

                The beach is beatiful. The pool and common areas are ok. It is located close to PLaya del Carmen Town (5 u$ taxi)

                The bedrooms are not so clean. We found a chips package open inside of the desk, I asked houskeeping and reception to remove it.. several times. They never did. The bedroom smelled horrible. Terrible Humidity .. I did not feel comfortable in the bed. Yhe sheets and cover did not look very clean. The hotel is big (my room was 10 minutes walk from the beach and area where everythings is going on). The food was bad. Not variety, poor quality. The reservation system for dinner did not work.. and even in the "best" restaurants the food wasnt good enough.

              • Older travelers
                10.0

                Our second trip here and will return. Beautiful grounds, gorgeious beach,and all the staff is super. Can't say enough good things about the resort. Would highly recommend it to anyone Some friends have already gone and feel the same way. Great place for families to get together, with lots of acitivies for all ages.

                I prefer the Fantasia buffet to the gourment restaurants. Feel the service is superior and you can choose what you want. For cooking in the quantities they have to prepare is excellent. My daughter's birthday fell on one of our days there and they made a wonderful birthday cake for her and sang Las Mananitas.

              • Family with children
                10.0

                We enjoyed everything the club offered.

                We have no complaints at all. Our stay there went beyond all expectations.

              • Family with children
                8.2

                The food and facilities were very good. The Kid's place was fun for our daughter. The WiFi was more available than advertised, you could do any low bandwith stuff in the lobby.

                Like other all inclusives, the liquor was of subpar quality.

              • Family with children
                7.8

                Excellent location at the end of Playacar close to the jungle.Nice resort with all facilities inside (pool, restairants, activities, animation, cash dispenser). Enough room for everyone no rush for chairs around the pool or at the beach. Friendly staff.

                We had a select room chosen for its location beachfront and renewed room. Nothing really exciting about the room itself (no slippers, so bathrobe, no specific toiletries etc...), and the room still needs remodelling (partially remodeled).

              • Couple
                10.0

                We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.

              • Older travelers
                10.0

                We had a great oceanfront/oceanview room that was very centrally located to the pool, beach and restaurants.

                At times it seemed like the bartenders were expecting to be tipped which really shouldn't be the case at an all inclusive. The resort has many spots where there is a step up or a step down. This might be a bit tricky for kids or the elderly. I am neither but missed a step nevertheless and fell. The hotel staff was very attentive and cooperative when dealing with my fall but those who walk with an aid may have some trouble navigating the steps.

              • Family with children
                9.6

                i liked the food and the fact that drinks and food was available all the time . Its a very big hotel and still the pool area was always clean ,bathrooms in public areas always clean and good smell,dinning area clean and enough food...

                the fact that we could not dine in the restaurants early and reservation were available only from 19:30 and ahead which is not a convenient hour to dine with young children.

              • Older travelers
                8.8

                Very friendly and helpful staff that were usually conveniently but dicreetly close by. We can mention, Saul (Mediterranean), Saul (Spa), Manuel (buffet), Jasmine (plaza) amoung many, many others. The entertainment group was very active and looked genuinely interested in their task. The French restaurant was definately the best amoung your open restaurants (the Italian was closed). I was pleased that in spite of open bar there were no incidents of obnocious drunken behavior. You keep the grounds neat and tidy. I think it is good you endeavor to keep it family friendly.

                Room was very damp. This could be because we preferred no fan or ac and condensation formed on the floor and ceiling making some of our clothes in the closet wet. The ac was difficult/uncomprehendible to operate. The Brazilian "a la carte" is perhaps stretching it because it was a salad bar and no choice on the main course (except by denying/accepting the 9 grilled meats/vegtables served to everyone). No one returned my calls prior to our arrival. I made these to the number on your internet site and when no one answered I was transfered to an answering machine and left a message. You should have at least responded by email. Even though independant operators like tour guides promote from your property you should be aware of complaints guests might have for them because it reflects the image of Sandos Playacar just the same. For example were told that our it was only 45 minutes to Tulum for the quided tour but it took two hours to get their because we had to do an extensive pick up round. Guests should be warned. I would prefer some options with more serious culture presentations - evening lecture, Mayan story telling, solo-musician perhaps. What about a place with a view to play the card game bridge, even arranging simple duplicate tournaments?

              • Older travelers
                8.8

                White sand and warm sea. Spa facility great but too cold in most areas.

                Water in the spa too cold. Jets were working all day but hardly anyone in the pool as too cold. The jacuzzi was wsrm enough though.

              How to reach hotel

              hotel Sandos Playacar Beach Resort - Playa del Carmen Playa del Carmen location
              Show big map »

              Hotel Address:

              Paseo Xaman Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Mexico, 77710

              Get directions
              City Center
              • Playa del Carmen
                2.1 mi
              Airports
              Hotel information
              • Check-In:
                from  3 pm
              • Check-Out:
                until  11 am
              • Year renovated:
                2007
              • Number of rooms:
                819

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

              According to guest reviews, the hotel has been rated as
              Best Family Hotels in Mexico

              Use Badge