Sandos Playacar Beach Resort - Playa del Carmen

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Playacar Beach Resort - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

24-hour

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Babysitting

Paid babysitting/ Child services

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Cribs/ Baby cots

Overview

The 5-star Sandos Playacar Beach Resort is ideally set minutes away from the pristine beaches. Since 1998 the hotel has been offering accommodation in a 4-story building with Italian architecture and furnishings.

Sandos Playacar Beach Resort lies near the sandy beach. The property is set within 4 km distance from the city center.

5th Avenue is 6 km from the hotel and Nuestra Senora del Carmen Catholic Church is about 7 km away.

The hotel enjoys an unique location within 60 minutes' drive from Cancun International airport.

Rooms

A beautiful view over the ocean welcomes guests to elite one-bedroom suite, master two-bedroom suite and superior oceanfront double room offering individual climate control, a mini bar, cable television, a laptop safe and a private balcony. These rooms come with a colorful interior and leather furnishings.

Eat & Drink

The exclusive on-site restaurant specializes in Mexican cuisine. The coffee bar has billiards, a dance floor and a terrace to offer and also serves cocktails, beers and mineral water.

Services

Guests can benefit from a baggage storage, a beauty salon and a gift shop.

Relax

Beach facilities at Sandos Playacar Beach Resort include outdoor chaise lounges and umbrellas. Scuba diving, sailing and boating along with a gym, aquafit and aerobics classes ensure guests' active pastime.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   400.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Eco friendly
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors
  • Mobile phone network

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Boating
  • Aqua fitness
  • Water skiing
  • Motor board
  • Outdoor tennis court
  • Badminton
  • Football
  • Handball
  • Basketball
  • Volleyball
  • Bowling
  • Bocce
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Squash
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Pub
  • Cafe
  • Lobby bar
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Buffet breakfast

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Night club
  • Garden area
  • Theater
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Ocean view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • In-room jacuzzi
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Mirror
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Sofa bed
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Separate tub and shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Room toiletries

Self-catering

  • Refrigerator

Bedroom

  • Changing of linen

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 12 years
Extra bed USD 193.52
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Sandos Playacar Beach Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    2.1 mi
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    4
  • Number of rooms:
    400

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Premium Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Premium Junior Suite

Sandos Playacar Beach Resort photos Room Junior Suite
Club Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • iPod docking station
  • Radio
Room Description:

Junior Suite|Select Club Junior Suite Adults Only

Sandos Playacar Beach Resort photos Exterior Hotel information
Standard Double Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Radio
Room Description:

Standard|Standard Room - All Inclusive -> 2 Adults & 2 Children

Suite
  • Max occupancy:

    3 persons

  • Check Prices
Sandos Playacar Beach Resort photos Room Junior Suite
Junior Suite
Garden view
  • Room size:

    560 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 1 Single bed, 2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Private bathroom
    • Bathtub
    • + More
  • General:Safe deposit box
  • 24-hour room service
  • Terrace
  • Spacious balcony
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Fan
  • Mirror
  • Telephone
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Junior Suite|Hacienda Junior Suite

Family Junior Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Junior Suite|JUNIOR SUITE FAMILY ROOM-WITH JACUZZI-JUNIOR-SUITE

Sandos Playacar Beach Resort photos Room Superior Ocean Front Room
Superior Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Superior|Superior Room

Sandos Playacar Beach Resort photos Exterior Hotel information
Superior Oceanfront Guest Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • 24-hour room service
    • Balcony
    • + More
  • General:Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

These spacious guestrooms feature a balcony with stunning views of the Caribbean Sea. Guests in this category also receive a VIP bracelet for access to our Select Club amenities for an adults only vacation, like the adults only pool area, an exclusive beach area, premium bars and the Select Club buffet breakfast. - 1 King Bed - Air Conditioning - Balcony or Terrace - Bathrobes and Body Lotion - VIP Bracelet - Coffee Maker - In-Room safe - Welcome Fruit Basket - Mini-Bar VIP - Iron and Ironing Board - Clock Radio with Alarm - Hair Dryer - 24-Hour Room Service - Telephone - Plasma TV with Satellite - Ocean View  RENOVATION NOTICE: At Sandos Hotels & Resorts the property is constantly working at improving guests’ holiday experiences in order to give them the best possible service and quality. After the successful addition of the Gourmex and Piamont

Superior Junior Suite
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Jacuzzi
    • 24-hour room service
    • Balcony
    • + More
  • General:Safe deposit box
  • Terrace
  • Ironing facilities
  • Living room
  • Turndown service
  • Bathroom:Bathrobe
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Satellite TV
  • iPod docking station
Room Description:

Enjoy an all inclusive getaway in beautiful suites. Located in the center of the grounds, they’re surrounded by lush tropical gardens and close to the main areas of the resort. These suites are spread out among beautiful villas, each villa sharing a private sun terrace with elegant rattan. - 1 King Bed or 2 Double Beds - Air Conditioning - Balcony or Terrace - Plush Bathrobes - Coffee Maker - In-Room safe - Elegant Rattan Loungers/Chairs - Daily Turndown Service - Outdoor Jacuzzi - Premium Brand Liquors - Mini Bar - Wading Pool - Iron and Ironing Board - iPod Docking Station - Integrated Living Area - 24-Hour Room Service - Sofa Bed - Sun Terrace - 42” Plasma TV with Satellite - Garden View Capacity: 3 adults and 1 child OR 2 adults and 3 children Children Fees: Children 0 to 2

Comfort Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • 24-hour room service
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Terrace
  • Ironing facilities
  • Telephone
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Wake up service
  • Radio
Room Description:

Conveniently located close to the main pool and beach areas, the comfortable Standard rooms welcome you into a relaxing space after a full day of fun during your vacation at Sandos Playacar Beach Resort in beautiful Playa del Carmen, Mexico. Each comes with a balcony or terrace so you can take in the beautiful scenic views of the resort. - 1 King Bed or 2 Double Beds - Air Conditioning - Balcony or Terrace - Coffee Maker - In-Room safe - Mini Bar - Iron and Ironing Board - Clock Radio with Alarm - Hair Dryer - 24-Hour Room Service - Telephone - Cable TV - Garden or Pool View    RENOVATION NOTICE: At Sandos Hotels & Resorts the property is constantly working at improving guests’ holiday experiences in order to give them the best possible service and quality. After the successful addition of the Gourmex and Piamonte à la carte restaurants, Sandos Playacar Beach

Comfort Junior Suite
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Private bathroom
    • 24-hour room service
    • Bathtub
    • + More
  • General:Safe deposit box
  • Terrace
  • Spacious balcony
  • Balcony
  • Ironing facilities
  • Living room
  • Mirror
  • Telephone
  • Bathroom:Jacuzzi
  • Hair dryer
  • Bathrobe
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Media:Satellite TV
Room Description:

The Riviera Junior Suites provide you with comfort and modern amenities for a hassle-free all inclusive family vacation in exciting Playa del Carmen. Each of these rooms is generously equipped with a luxurious bathroom, a spacious balcony or terrace, a living area and a soothing Jacuzzi tub. - 1 King Bed or 2 Double Beds - Air Conditioning - Balcony or Terrace - Plush Bathrobes - Coffee Maker - In-Room safe - Vanity Mirror & Hair Dryer - Jacuzzi - Mini Bar - Iron and Ironing Board - Integrated Living Area - 24-Hour Room Service - Sofa Bed - Telephone - Plasma TV with Satellite - Garden, Pool or Jungle View Capacity: 3 adults and 1 child OR 2 adults and 3 children  RENOVATION NOTICE: At Sandos Hotels & Resorts the property is constantly working at improving guests’ holiday experiences in order to give

Luxury Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Luxury Junior Suite

Sandos Playacar Beach Resort Location

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  • Current hotel
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  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
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Local attractions

  • Cenote Santa Cruz1.8 mi
    Akumal, Akumal
  • Riviera Art Gallery2.3 mi
    20th Street between 5th Av. & 10th Av., Playa del Carmen
  • Temazcal Natura3.5 mi
    Monte de los Cibeles, Playa del Carmen
  • Xcaret Eco Theme Park2.3 mi
    Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen
  • Sian ka'an Jeep Tour Expedition3.5 mi
    Monte de los Cibeles, Playa del Carmen

Near the hotel

  • Xaman Ha Aviary1900 ft
    Paseo Xaman-Ha, Playa del Carmen
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of floors:
      4
    • Number of rooms:
      400

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

    Use Badge

    Sandos Playacar Beach Resort Reviews

    Guest reviews are submitted by our customers after their stay at Sandos Playacar Beach Resort

    Average guest rating

    7.8out of 10
    Fabulous
    Based on 136 reviews

    Rating by category:

    Rooms
    8.5
    Service
    8.3
    Value
    8.0
    Location
    9.0

    Guest reviews

    • Couple
      4.6

      The beach is beatiful. The pool and common areas are ok. It is located close to PLaya del Carmen Town (5 u$ taxi)

      The bedrooms are not so clean. We found a chips package open inside of the desk, I asked houskeeping and reception to remove it.. several times. They never did. The bedroom smelled horrible. Terrible Humidity .. I did not feel comfortable in the bed. Yhe sheets and cover did not look very clean. The hotel is big (my room was 10 minutes walk from the beach and area where everythings is going on). The food was bad. Not variety, poor quality. The reservation system for dinner did not work.. and even in the "best" restaurants the food wasnt good enough.

    • Older travelers
      10.0

      Our second trip here and will return. Beautiful grounds, gorgeious beach,and all the staff is super. Can't say enough good things about the resort. Would highly recommend it to anyone Some friends have already gone and feel the same way. Great place for families to get together, with lots of acitivies for all ages.

      I prefer the Fantasia buffet to the gourment restaurants. Feel the service is superior and you can choose what you want. For cooking in the quantities they have to prepare is excellent. My daughter's birthday fell on one of our days there and they made a wonderful birthday cake for her and sang Las Mananitas.

    • Family with children
      10.0

      We enjoyed everything the club offered.

      We have no complaints at all. Our stay there went beyond all expectations.

    • Family with children
      8.2

      The food and facilities were very good. The Kid's place was fun for our daughter. The WiFi was more available than advertised, you could do any low bandwith stuff in the lobby.

      Like other all inclusives, the liquor was of subpar quality.

    • Family with children
      7.8

      Excellent location at the end of Playacar close to the jungle.Nice resort with all facilities inside (pool, restairants, activities, animation, cash dispenser). Enough room for everyone no rush for chairs around the pool or at the beach. Friendly staff.

      We had a select room chosen for its location beachfront and renewed room. Nothing really exciting about the room itself (no slippers, so bathrobe, no specific toiletries etc...), and the room still needs remodelling (partially remodeled).

    • Couple
      10.0

      We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.

    • Older travelers
      10.0

      We had a great oceanfront/oceanview room that was very centrally located to the pool, beach and restaurants.

      At times it seemed like the bartenders were expecting to be tipped which really shouldn't be the case at an all inclusive. The resort has many spots where there is a step up or a step down. This might be a bit tricky for kids or the elderly. I am neither but missed a step nevertheless and fell. The hotel staff was very attentive and cooperative when dealing with my fall but those who walk with an aid may have some trouble navigating the steps.

    • Family with children
      9.6

      i liked the food and the fact that drinks and food was available all the time . Its a very big hotel and still the pool area was always clean ,bathrooms in public areas always clean and good smell,dinning area clean and enough food...

      the fact that we could not dine in the restaurants early and reservation were available only from 19:30 and ahead which is not a convenient hour to dine with young children.

    • Older travelers
      8.8

      Very friendly and helpful staff that were usually conveniently but dicreetly close by. We can mention, Saul (Mediterranean), Saul (Spa), Manuel (buffet), Jasmine (plaza) amoung many, many others. The entertainment group was very active and looked genuinely interested in their task. The French restaurant was definately the best amoung your open restaurants (the Italian was closed). I was pleased that in spite of open bar there were no incidents of obnocious drunken behavior. You keep the grounds neat and tidy. I think it is good you endeavor to keep it family friendly.

      Room was very damp. This could be because we preferred no fan or ac and condensation formed on the floor and ceiling making some of our clothes in the closet wet. The ac was difficult/uncomprehendible to operate. The Brazilian "a la carte" is perhaps stretching it because it was a salad bar and no choice on the main course (except by denying/accepting the 9 grilled meats/vegtables served to everyone). No one returned my calls prior to our arrival. I made these to the number on your internet site and when no one answered I was transfered to an answering machine and left a message. You should have at least responded by email. Even though independant operators like tour guides promote from your property you should be aware of complaints guests might have for them because it reflects the image of Sandos Playacar just the same. For example were told that our it was only 45 minutes to Tulum for the quided tour but it took two hours to get their because we had to do an extensive pick up round. Guests should be warned. I would prefer some options with more serious culture presentations - evening lecture, Mayan story telling, solo-musician perhaps. What about a place with a view to play the card game bridge, even arranging simple duplicate tournaments?

    • Older travelers
      8.8

      White sand and warm sea. Spa facility great but too cold in most areas.

      Water in the spa too cold. Jets were working all day but hardly anyone in the pool as too cold. The jacuzzi was wsrm enough though.

    How to reach hotel

    hotel Sandos Playacar Beach Resort - Playa del Carmen Playa del Carmen location
    Show big map »

    Hotel Address:

    Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

    Get directions
    City Center
    • Playa del Carmen
      2.1 mi
    Airports
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of floors:
      4
    • Number of rooms:
      400

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach Resort

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

    Use Badge